Frequently Asked Questions
Questions? We’ve Got Answers.
How fast can you schedule service?
In most cases, we can schedule same-day or next-day appointments. Plus, a live person always answers your call, no voicemails or long waits.
What makes Big Wave different from other HVAC companies?
We’re family-owned, customer-first, and back every job with strong warranties. Our No Hidden Cost Guarantee means the price we quote is the price you pay.
What are the signs my AC needs repair?
If your system is blowing warm air, making unusual noises, leaking, or your energy bills are spiking, it’s time to call us.
What warranties do you provide?
Every job comes with at least a 1-year warranty. Select repairs come with lifetime guarantees.
Do you offer financing?
Yes. We make big repairs and installations affordable with flexible financing options, so you can get the comfort you need now, not later.
Do you offer free estimates?
Do you offer free estimates? Yes! We provide clear, upfront estimates before any work begins. No hidden fees, no surprises.
Should I repair or replace my AC?
We’ll walk you through every option. Sometimes a repair makes sense; sometimes a replacement saves money long-term. We’ll always explain the pros and cons so you can decide.
What is the Big Wave Club, and why should I join?
The Big Wave Club is our preventative maintenance program designed to save you money and stress. Members get $0 diagnostic fees, 15% off all repairs and services, and priority scheduling year-round. Regular tune-ups catch small problems before they turn into costly breakdowns, helping your system last longer while keeping your home comfortable.
How often should I service my furnace or heat pump?
How often should I service my furnace or heat pump? We recommend annual maintenance to keep your system running safely and efficiently, especially before peak heating or cooling seasons.
Why is dryer vent cleaning important?
Clogged dryer vents are a leading cause of home fires. Our professional cleaning reduces that risk while helping your dryer run more efficiently.
